What Is User Interviews?
User Interviews is a specialist platform that streamlines the process of recruiting, managing, and compensating participants for user research, product testing, and surveys. With access to more than 6 million vetted panelists from around the world, researchers can quickly find niche, qualified candidates using advanced targeting filters and project management tools.
Key Features & Benefits
- Huge Vetted Participant Pool: Over 6 million active users in the US, UK, EU, and globally, with fraud detection and quality scoring for reliable selections.
- Advanced Targeting & Screening: Recruit tool lets researchers filter participants by demographics, profession, interests, and custom criteria. Double-screening (including video uploads) ensures hyper-qualified matches.
- Easy Project Management: An intuitive dashboard handles recruitment, panel management, communications, scheduling, and incentive payouts, integrating with 22 tools (calendars, survey software, CRM systems).
- Flexible Pricing: Options for pay-as-you-go ($49/session), Essential Plans (bulk sessions), and Custom enterprise packages. Researchers can choose the recruitment package and level that fit their use case and budget.
- Automated Incentives & Messaging: Automate reminders, confirmations, and send incentives via digital gift cards or PayPal (depending on study requirements).
- Rapid Turnaround: Match with qualified users in under an hour. 98% positive session feedback shows both speed and satisfaction.
Drawbacks
- Limited Built-In Research Tools: The platform focuses only on recruitment and management; research/test execution needs separate tools (like UserTesting, Maze, or Lyssna for all-in-one solutions).
- Basic Email/Messaging Features: Customization options for participant messaging are somewhat limited, and some users mention quirks in communications.
- Incentive Flexibility: Automated payouts are mostly for digital gift cards; paying cash incentivizes requires manual handling for some researchers.
Real User Experiences
- Researchers praise User Interviews for saving time and manual effort on screening, scheduling, and compensation.
- The massive vetted participant pool allows for quick setup and flexible, high-quality recruitment—especially for niche studies where specialty targeting is crucial.
- Customer support is responsive, and frequent platform improvements are visible based on user feedback.
- Some users want additional features like built-in video chat or more robust study management, but most agree using integrations handles these workflows well.
Where Does User Interviews Excel?
- Researchers with a clear recruitment and management workflow who value having direct control over participant selection, screening, and communication.
- Scaling studies with precise targeting, rapid recruitment, and reliable incentive distribution.
- Teams with an existing research stack looking for the best recruitment add-on.
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